Our Online Services Ordering System Is Back Up And Running Properly!
Back in April we were notified of an issue with our online ordering for services.
When you order any of our services, you’re linked to PayPal’s secure transaction site. But the ordering window is adding a Shipping and Handling charge where it hadn’t been doing so before. Nor should it be doing that at all.
We contacted PayPal and reported the issue back in April. We’ve been exchanging emails, but we’re not getting anywhere with PayPal. I’m not exactly happy with their customer service right now.
Today I reviewed what we had learned and started doing my own search for a solution. I went through their entire site, instructions, frequently occurring problems and update notifications and finally found an obscure notation from another seller having the same issue. They said an update to the system, duplicated the “selling price” into the “shipping price” and here’s where they fixed it. I followed what they did and tada…sure enough I found the same thing and was able to zero out the shipping and handling costs.
We’re doing a final test this evening and we should be ok for online ordering tomorrow.
© 2015 Springwolf, D.D., Ph.D. Springwolf Reflections / Springs Haven, LLC. All Rights Reserved.